American Air Ambulance has received many letters from families expressing gratitude. Some of the comments we have received are paraphrased below.
Thank you so much for your concerns and your help in transporting us to Baltimore. I really can't thank you enough for your ambulance service. As a parent, I think that you can understand my deep, deep gratitude. I hope you realize your job is very, very worthwhile and families like ours will be eternally grateful!!!!
Thank you for safely transporting our loved one home. Sam is convalescing and continues to improve everyday. It is good trained people like you that help to make the world a better place. May God continue to bless you!
Should you come across a potential cautious patron, please feel free to have them contact me. I would want them to be reassured that they are definitely in good hands with all at your concern.
As you know, my sister had called a few other similar ambulances, but none of the other people offered her the options or level of comfort that sounded to me was standard practice with your concern. And none could have been as kind, patient, and seemingly interested as you were or as forgiving with my endless calls and questions. In the end, it was your willingness to share in this whole experience in every way that had won me over ... and even at that, you succeeded in surpassing my expectation.
I can not thank you enough for all your support, your understanding, hard work and attention to all the little details. Each time, I knew that I did not have to worry about anything because you had everything about the emergency charter under control. The flight crew and medical staff were friendly and knowledgeable about all aspects of emergency charter and the medical condition of my mother. They made us quite comfortable about the whole situation even though my mother was on a ventilator.