American Air Ambulance has received many letters from families expressing gratitude. Some of the comments we have received are paraphrased below.
My wife and I were impressed with your efficiency in arranging the life flight, and with your empathy and understanding of our concerns for my father's welfare.
As you know, my sister had called a few other similar ambulances, but none of the other people offered her the options or level of comfort that sounded to me was standard practice with your concern. And none could have been as kind, patient, and seemingly interested as you were or as forgiving with my endless calls and questions. In the end, it was your willingness to share in this whole experience in every way that had won me over ... and even at that, you succeeded in surpassing my expectation.
As I tried to express to you on the telephone this morning, my whole family is very grateful to you and your associates for the first rate job you did yesterday. Your whole aircraft charter service team responded quickly and professionally to a very challenging assignment - quickly moving a very ill 84-year-old woman, needing constant bottled oxygen, about 600 miles. Complicating matters further at the time she was moved she was still recovering from quadruple by-pass heart surgery performed only a month before.
The life flight crew and medical staff were friendly and knowledgeable about all aspects of the life flight and the medical condition of my mother.
My husband and I wanted to thank you and your whole staff for the caring concern that you showed us. Each time I called with a question--be it about luggage or our cat, the positive response gave me such peace of mind.