American Air Ambulance has received many letters from families expressing gratitude. Some of the comments we have received are paraphrased below.
While recognizing and clearly explaining to us the risks inherent in moving any patient who is that ill, your advice was always sound and totally in agreement with what others in the medical community were advising us. Your emergency charter team remained calm and competent throughout these past few days - days that have been very tough for us.
The professional manner that you had was coupled with a warm concern that we both felt. Your emergency charter helped put the nightmare behind us. And, despite the cold and the snow we are both very relieved to be home.
As you know, my sister had called a few other similar ambulances, but none of the other people offered her the options or level of comfort that sounded to me was standard practice with your concern. And none could have been as kind, patient, and seemingly interested as you were or as forgiving with my endless calls and questions. In the end, it was your willingness to share in this whole experience in every way that had won me over ... and even at that, you succeeded in surpassing my expectation.
Just wanted to say thank you for making a very difficult time as easy as possible. Your emergency charter helped us fulfill her wish of returning to her true home. Thanks again for your kindness.
Without the personal attention graciously and willingly provided by your staff, this urgent airlift would not have occurred so expeditiously. Thanks for your medical air transportation.